Frequently Asked Car Questions
Below are some frequently asked car questions. If you do not get the answer you are looking for below, please head over to our ‘Contact Us’ page.
Do I need an appointment for service?
Appointments are not necessary, but certainly help us schedule our daily work and can reduce your wait time. However, we do realize that car problems are often unplanned and are staffed to handle emergency repairs accordingly.
What forms of payment do you accept?
Cash, personal check, American Express, Visa, Mastercard, Discover
Are you open on Saturdays?
Yes, we are open from 8:00am to 2:00pm.
What can I do if I work during your regular business hours?
We have a drop-box located near our front door so you can drop off your car at night or early in the morning.
I can’t make it before you close, how can I pay and pick up my car?
You can give us your credit card # over the phone. We manually punch in the # then destroy the paper with the information on it. You can trust us, we wouldn’t want our personal card information being mishandled. Then it is your option where to have us leave the keys.
Can I supply my own parts?
Sorry, we used to allow this but have run into numerous problems. Firstly, a customer-supplied part is usually a self-diagnosed repair. If the part doesn’t fix the problem, we still have to charge for our time and that usually isn’t accepted very well. Secondly, we often run into incorrect or damaged parts being supplied. This ties up our equipment, technicians, and office personnel; costing us valuable time that we could dedicate to serving other customers. Lastly and most importantly, we cannot warranty the parts OR LABOR. Normally all repairs are warranted nationally for 24 months or 24,000 miles. We are able to provide this protection because if a part is defective from our supplier, we can submit a warranty claim and be reimbursed for our labor cost. Without supplying the part, we simply cannot be held responsible for guaranteeing its quality. Our official policy is: no customer-supplied parts.
What is your labor rate?
We charge $88 per hour based on standard book labor hours. This rate is competitive locally, and we often knock down the time charged if jobs overlap or we can do it faster. Everyone benefits from this policy as we are still remaining profitable but can pass on certain savings to our valued customers. We understand that the more we help you out, the more you are willing to come back the next time you have a problem. Our business is built on our reputation and we get new referrals everyday because of how we treat people.
Do you charge to check it out?
Archer’s has diagnostic fees in place based on our standard labor rate ($88 per hour). The amount charged depends on how long it takes our technician to identify the problem. Every year, we must invest in many hours of technical training, new tools, informational databases, and software updates. Our business must be able to cover these costs in order to maintain our professional, superior quality of diagnostics and repairs.
Do you offer the Napa AutoCare Peace of Mind Warranty?
Yes, we do. You can view that warranty here.
We truly appreciate your business and trust in our expertise!